Julià Travel opens new Incoming Tourism Office in Madrid
Juliá Travel-Gray Line Spain, the incoming tourism division of Grupo Julià, has opened a more than 600m2 office at 15 San Nicolás St., corner with Plaza Ramales, of Madrid, placed 150 m from Plaza de Oriente.
The opening of this new establishment of Julià Travel has meant an inversion higher than a million euros and the creation of 15 new jobs. With this, the office occupies 35 professionals, to which are added 45 tourist guides. Like that, the company reinforces its commitment to Madrid, city in which Julià Travel has been present since 1954. Actually, the office of Madrid generates the 62% of the total volume of the Julià Travel’s business in Spain and in 2015 has managed the mobility and the stay of a half million tourists within the Community.
With this opening, Grupo Julià wants to contribute to the impulsion of the quality incoming tourism in the city and in the Madrid Community, improving customer service, promoting longer stays and expanding the offers of excursions and multiday tours in collaboration with the different local agents.
Turespaña Director, Marta Blanco, Culture and Tourism Office of Madrid Community Director, Anunciada Fernández de Córdova, Tourism of the Community of Madrid General Manager, Carlos Chaguaceda, Tourism of the City Council of Madrid Manager, Mar de Miguel, Grupo Julià President, Josep Adell, the CEO, José F. Adell, and Julià Travel-Gray Line Spain general manager, Edgar Weggelaar, have participated in the opening act.
Better customer service
Julià Travel has now a new space of over 600m2 with which customer service will be able to improve, not only in because of the greater capacity of the office and the privileged location in the city centre, but also for the benefits and characteristics of the new space.
The new establishment houses, in one side, Julià Travel-Gray Line Spain incoming tourism services in Spain and Portugal and extensions to Morocco –that offer more than 80 multiday tours-, as well as the sale of all the excursions, which represents more than 50 activities with origin in Madrid and more than 50 multiday tours with overnight stays in the capital, for what the brand owns their own transport fleet, Autocares Juliá. From the new office Julià Travel also manages ticket sales for the tourist bus Madrid City Tour, customized tours and itineraries and conventions, meetings and incentive travels, among others.
The office is divided in two floors; the ground floor, with 350 m2, is the information and sales point and includes a corner with experiences with screens and images whereby the visitor can visualize the different activities and itineraries available; the first floor has 250m2 and is designated for the operation and management of the services and products of the brand.
Moreover, Julià Travel has opened a big fixed space in the bus terminal of Plaza de Oriente a few 150 meters from the new office. Now the company counts with 10 docks in the morning and 8 in the afternoon for departures and arrivals of the assigned buses from the different organized tours and excursions. With all of this, the brand has achieved to centralize all their activity in the same area, reversing the customer’s convenience.
New experiences
In parallel to this space renovation, Julià Travel has reinforced its commitment to Madrid and the Community as one of the most important destinations in the Iberian Peninsula. In this sense, new experiences have been added to the usual excursions and tours program in order to enlarge the client portfolio and expand markets.
Edgar Weggelaar, General Manager of Julià Travel-Gray Line Spain, highlights that “all our products are oriented to prolong the stays in Madrid and promote and project the culture and the local personality in collaboration with local actors”. For example, personalised tours in reduced format are already offered together with local business specialised in gastronomy and wine.
With all of this, Julià Travel offers a wide offer in the capital and the Community: gastronomic tours – walking tapas tours around Madrid -; shopping, as Las Rozas Village Express excursion; outdoor tours on a segway, motorbike or bike; cultural activities as museum visits and leisure as flamenco shows; and train tours, as the one day excursion by AVE from Madrid to Barcelona or Seville, in addition to personalised small format tours that increase the exclusivity of its offer.
